To secure an entry-level position as a part-time retail sales associate or a customer service representative in a call center at AT&T, applicants typically need to be at least 18 years of age and possess a high school diploma.
Teen Jobs at AT&T and Age Requirements
AT&T Part-Time Jobs for Teens and Age Requirements
AT&T offers part-time jobs for teenagers as retail sales associates or customer service representatives in their call center.
Retail Sales Associate (Hourly)
As a retail sales associate, your responsibilities include connecting with customers, providing excellent customer service, and selling technology and entertainment products. You will be knowledgeable about various phones, phone packages, DIRECTV, and UVERSE to deliver a seamless customer experience and meet your sales goals.
The job schedule varies, and you may work evenings, weekends, and holidays. To be eligible for this part-time job, you must be at least 18 years old.
Customer Service Associate (Hourly)
As a customer service associate, you will answer inbound calls from customers regarding billing issues, technical problems, or general inquiries. Additionally, you will assist customers with product and service-related questions, process credit applications, activate services, sell products and services, and collect payments.
To work as a customer service associate at AT&T, you must be at least 18 years old.
Overall, AT&T offers teens part-time job opportunities that provide experience in customer service, sales, and technology.
Can a 15 Year Old Work at AT&T?
AT&T requires its employees to be at least 18 years old, so unfortunately, we cannot hire 15-year-olds for any position. However, we have a dedicated page on our website that provides resources and information for teenagers who are interested in working, including tips on building skills and finding job opportunities that are suitable for their age. Please feel free to visit that page instead.
Can a 16 Year Old Work at AT&T?
AT&T requires a minimum age of 18 for employment, meaning that 16-year-olds are not eligible to apply for a job with the company. However, we have a webpage dedicated to job options for 16-year-olds, which you can visit to explore other opportunities.
How Much Does AT&T Pay Part-Time Workers?
Hourly Pay Rates for AT&T Employees
The hourly pay rates for employees at AT&T vary depending on the state and city minimum wage laws. However, we can provide you with a general idea of what the hourly pay is for each position.
Retail Sales Associate (Hourly + Commission)
Compensation for Retail Sales Associates at AT&T
AT&T offers its retail sales associates a base hourly rate between $9 and $20, depending on state and city minimum wage laws. Those starting in an entry-level position without prior experience may earn in the lower end of the range.
However, retail sales associates also have the opportunity to earn commission, which can significantly increase their total compensation. On average, a retail sales associate working between 20 and 24 hours a week can earn a total compensation package of $25 per hour.
The average annual total compensation for a retail sales associate at AT&T is around $30,000.
Customer Service Associate (Hourly + Incentives)
As a customer service associate at AT&T, your hourly rate of pay can range from $8 to $20 depending on your state and city minimum wage laws. As an entry-level employee without prior experience, you will likely be at the lower end of the pay range.
However, customer service associates also have the opportunity to earn monthly incentives based on performance, as well as pay increases every six months. On average, a customer service associate at AT&T earns $16 per hour, resulting in an annual compensation package of nearly $39,000.
How Much Experience Do You Need to Work at AT&T?
AT&T offers entry-level positions such as retail sales associate or customer service associate, making it an excellent opportunity for those without prior work experience. However, having some work experience can increase your hourly pay rate and provide a path for quicker advancement into supervisory or management roles.
Upon hiring, you will receive training on the entire range of AT&T’s products and services, allowing you to deliver quality service to customers.
What Should You Wear to a Job Interview at AT&T?
When interviewing for a position at AT&T, it is important to dress professionally to make a good impression. This means wearing business attire such as a suit, button-down shirt, dress shoes, and nice slacks. Avoid dressing too casually as this may give the wrong impression to the interviewer. Remember that AT&T is a large and professional corporation, so it is important to present yourself in a professional manner during the interview process.
AT&T Interview Questions
Interview questions can vary depending on the interviewer, but there are some common questions that are frequently asked. At AT&T, you will likely start with an online interview and may also be asked to submit a video. You may interview with multiple managers before being hired, and the process can take several months. Here are some common questions:
What were some challenges you faced in your previous job?
Why are they asking?
AT&T is a large corporation with various job opportunities in multiple locations. As a company that values career advancement, they are looking for candidates who can fit into their corporate culture and are motivated to grow within the company. Knowing what challenges you faced in your previous job will give them insight into your work environment preferences and whether or not you would be a good fit for the company.
What’s the ideal answer?
The interviewer wants to hear an honest answer. If this is your first job, let them know. If you have prior work experience, explain what challenges you faced in your previous job. Did you have difficulty with time management, teamwork, or communication? Did you feel like you weren’t given enough opportunities for growth and development? Providing concrete examples of the challenges you faced and how you overcame them will demonstrate your problem-solving skills. Additionally, do some research on AT&T’s corporate culture and find out what they offer to employees. Highlight how those offerings align with your career goals and what you are looking for in a company.
Question: Have you encountered an unhappy customer before?
Reason for asking:
During your career, you may have encountered customers who were not satisfied with their experience, and the interviewer wants to know how you handled such a situation. Additionally, they want to assess whether your approach aligns with the company’s policies and values.
Your response should indicate that you are empathetic towards the customer’s concerns and would do your best to find a solution to their problem. You could explain that you would first try to understand the customer’s issue, apologize for any inconvenience caused, and attempt to find a solution that satisfies both the customer and the company. If necessary, you would escalate the matter to a supervisor or manager.
Question: Would you terminate an employee for stealing an item worth $1 or less?
Reason for asking:
The interviewer is interested in your perspective on business ethics and whether you have a zero-tolerance policy towards theft, even for small items. They want to ensure that you share the company’s values and are not willing to compromise on ethical issues.
The best response is a straightforward “yes.” You must make it clear that you would not tolerate any form of theft, no matter how insignificant the item’s value may be. Explain that it is a matter of principle and that you are committed to upholding the company’s standards and protecting its assets.
Benefits of Working at AT&T
As an employee of AT&T, you can enjoy a variety of benefits that are designed to help you lead a healthy and financially stable life. These benefits are available to both full-time and part-time employees, and one of the most significant benefits is the 50% discount on all AT&T Wireless services and products.
Some of the other benefits that you can look forward to include paid time off, paid sick days, and performance bonuses. Additionally, you can also take advantage of vacation time, 401K and Long-Term Savings Plans, and health, dental, and vision insurance. Lastly, if you are looking to further your education, AT&T also offers tuition reimbursement to help you achieve your academic goals.