February 21, 2024

Data from Communications Benchmarks 2023 shows that email is the most used communication tool within central banks for the third year in a row.

All 40 central banks participating in the benchmark said they use e-mail for internal communication. Eighty-five percent of central banks hold “events and seminars” to engage with staff, making it the second most popular tool, up one spot from last year’s figure.Internally developed platforms (70%), including intranets