February 21, 2024


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On today’s episode of the Equity podcast, the team ponders whether First Republic’s stock price crash is a victim of SVB’s collapse, or if there is something else in the water. Well worth a listen – as always!

Another must-see today is Jacqueline’s Chain Reaction newsletter, in which she analyzed the problems that arose after Binance.US pulled out of a $1.3 billion deal with Voyager.

Happy weekend, kids. Don’t do anything we wouldn’t do. As weird as we are, it’s fair to say this leaves you with a lot of options.And actually, you should Do a lot of things we wouldn’t do. Like, uh, go paragliding, listen to the most annoying sound in the world, or bake cakes all day long. Or create a new bluegrass/funk/j-pop fusion band, Written by ChatGPT.

Christine and he came

TechCrunch Top 3

  • The beginning of the end?: Alex First Republic shares struggled earlier today, he wrote, falling 40% on reports of possible government intervention. He wrote, “This is not so good for the bank or its customers. While at SVB’s time the U.S. government ensured that all its deposits were safe and accessible, there has been no clear indication that this is new.” de facto policy, or First Republic customers would enjoy similar protections.”
  • lost: Manish A look at Amazon’s earnings revealed one glaring omission: the absence of its India business, which he noted was the first in years.
  • grown up: Brave Search reportedly no longer uses Bing’s index for its search engine ivan.

Startups and Venture Capital

Drama ah ah ah ah. Startup rivals don’t usually fight in the eyes of others, but that was the case with mobile messaging service Postscript, which entered the Twitterverse earlier this month after receiving a cease and desist letter from rival Attentive. , Christine report. Attentive’s letter was in response to a customer case study Postscript wrote and posted on its website about nutrition company BUBS Naturals, which said BUBS Naturals left Attentive after discovering that its roster was actually shrinking rather than growing, and then fought the company List of platforms on which to move it.

A new wave of fintech firms charge no interest, accept profit sharing and avoid alcohol and tobacco deals in order to make their services Sharia compliant, Catherine report.

Here’s a nice little tailwind to carry you into the weekend:

How We Use Data-Driven Personas to Radically Improve Customer Experience

Set of people avatars. Different people avatar profile icons. profile picture. Men and women face different nationalities. Portrait of man and woman. collection of characters. Vector illustration.

Image credits: Hannah Pronsack (opens in new window) / Getty Images

Many teams don’t pull information from user interactions to create avatars that represent actual customers, but instead use their own judgment and guesswork about what people like and don’t like.

Gary Sabin, vice president of product at Impartner, said his company “dived into the numbers” and “looked at 250 data points” to develop “role-based service fulfillment, customer support and customer success.”

One year later, the company has higher customer satisfaction ratings and NPS scores. “These characters work for us,” Sabin said. “Your customer data can guide you in creating the most important personas in your customer base.”

Three more from the TC+ team:

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big tech company

Tired of reading endless posts on Reddit? Ready to get involved more? You’re in luck: Reddit is testing a Discord-like community chat channel. No, these won’t be the kind of community chat rooms that Reddit is deactivating in 2020. ivan These new channels will “give more control to moderators, and there will be a dedicated channel for moderators to discuss moderating the subreddit. Additionally, they will be able to decide whether to enable this feature for the community first,” writes.

Before you head off for the weekend, five more: