Automakers scour their private polls as rigorously as politicians do, but the big difference is that automakers never have a “judgment day” because they keep information on customer satisfaction, reliability rates, initial problem rates and Other inside information is very private.
So cars with reliability issues and surprisingly high levels of toilet owner satisfaction can still sell well if they have sexy lines, catchy TV commercials, or convincingly popular brand ambassadors.
This is why independent customer satisfaction surveys are so important and should be your go-to source of information before making any purchasing decisions. In short, they are the most important predictors of whether a huge financial investment (how many months/years do you have to work to buy a car?) will make you happy or wronged.
In the UK, one of the most famous customer satisfaction surveys is produced by Driver Power, an arm of UK automotive media company Autovia.
Autovia’s brands include magazines such as car express, car buyers, Driving electric, Evo and octane, 6 million monthly website visits, 3 million social media subscribers and 1.2 million annual print magazine sales – impressive last numbers as the Internet has drastically reduced the viability of print media and Autovia is working with A brave opponent to fight and impressive defender action.
So, with wide-ranging implications for the vast number of car enthusiasts who buy a lot of new cars each year, Autovia’s Driver Power survey provides one of the most comprehensive accounts of what car owners experience with each new car and the purpose of compiling all the data is to predict your next Does the car make you happier.
This year’s winning car – the new owner’s favorite – is Citroen’s C4, along with the e-C4 electric variant.
In the results, released exclusively by Auto Express, the C4 came out on top with an impressive score of 93.39%. The highly regarded Citroën hatchback also claimed a notable win in the overall quality category, while taking the podium for attributes such as front seat comfort, smartphone connectivity and kid-friendly features.
With high scores across the board, the Citroen is the clear winner among owners. Champions had to excel in a number of different Driver Power categories, and the C4 and its electric sibling, the e-C4, finished in the top 10 in an incredible 6 of 10 of them.
In addition to raving about its quality, owners particularly love this vehicle for its smooth ride and handling, affordable MPG and running costs, strong reliability, and impressive easy-to-operate safety features .High ratings for seat flexibility and kid-friendly features mean the Citroën is also great for families
The Citroen C4’s closest competitor and Driver Power runner-up is the Kia Sorento SUV, itself the 2020 Driver Power winner. In third place was the luxurious and practical Lexus RX, ahead of the value-conscious but still stylish Dacia Duster in fourth, and the rugged and dependable Subaru Outback in fifth.
If you are outside the UK or do not want to pay for the entire survey with a subscription, This link is the most information you will get for free.